Shipping & Returns

RETURNS POLICY

New, unopened items within 30 days of delivery may be eligible for a full refund. If the item is incorrect or defective, we will provide a shipping label free of charge after the information has been verified. Some items may have a restock fee of 20%. This applies to any items that we do not normally stock in our store. If you are unsure, please ask prior to purchasing the item to avoid the restocking fee during the return process.

Refunds can be expected within one to four weeks after it has been shipped back to our shop.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond as quickly as possible with instructions for how to return items from your order.

SHIPPING

We can ship globally, however some restrictions may apply and a freight forwarder may be necessary.

Shipping and delivery dates are estimates based on the availability of your items and the shipping option you choose. Depending on the shipping provider, shipping estimates may appear on the shipping quotes page.

Allow 2 to 5 business day for processing on orders that ship via FedEx Ground, FexEx Home or USPS. Items that are shipped from the manufacturer may require 1-5 business day for processing.

Orders shipping via Express 2-day or Overnight from our location, the shipping cut off time is 1:00 pm Central Time Zone. Express orders placed after 1:00 pm CT will be processed and shipped out the following business day. Shipping days do NOT include Saturdays or Sundays.

Shipping rates are generally calculated by weight or size. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Some items must be shipped via a freight carrier due to their weight or oversized dimensions.

We ship via FedEx and USPS.

Rules for Free Shipping items

  • Free shipping is for the 48 Contiguous States only via ground shipping method only.
  • Excludes shipping via Freight Carrier.
  • Excludes PO Boxes, Alaska, FPO/APO, Hawaii, Puerto Rico and Guam.

FedEx DELIVERY SERVICES

FedEx Overnight services: Delivery times vary by service selected. See below for delivery times.

  • All Overnight services require order to be placed before 1pm (Central Time)
  • FedEx Overnight services deliver Monday–Friday.
  • Ship packages up to 150 lbs. each, up to 119" in length, 165" in length plus girth (L+2W+2H).
  • Delivery is available throughout the United States.
  • Deliveries to and from select ZIP codes in Alaska and Hawaii may differ from delivery times in the contiguous U.S.

FedEx Priority Saturday Overnight®: Mid-morning delivery. Delivery the next business day by 10:30 a.m. to most businesses in the contiguous U.S. and by noon or 4:30 p.m. to residences and some rural areas.  NOTE:  This service is not available in all areas of the US Lower 48, and not available at all outside of the Continental US.  If, for some reason, your address is deemed ineligble by FedEx, we won't ship the order and contact you for either an alternate address, or to make other arrangements.

FedEx Priority Overnight®: Mid-morning delivery. Delivery the next business day by 10:30 a.m. to most businesses in the contiguous U.S. and by noon or 4:30 p.m. to residences and some rural areas.

FedEx Standard Overnight®: Afternoon delivery. Next-business-day delivery by 4:30 p.m. to U.S. businesses and by 8 p.m. to residences.

FedEx 2Day services: Delivery times vary by service selected. See below for delivery times.

  • FedEx 2Day delivers Monday–Friday.
  • Ship packages up to 150 lbs. each, up to 119" in length, 165" in length plus girth (L+2W+2H).
  • All states except Hawaii.
  • Delivery times to and from select ZIP codes in Alaska may differ from delivery times in the contiguous U.S.

FedEx 2Day A.M.: you get delivery in 2 business days by 10:30 a.m. to U.S. businesses and by noon to residences.

FedEx 2Day: your package will be delivered by the end of the second business day. Packages will arrive by 4:30 p.m. to most areas and by 8 p.m. to residences.

FedEx Express Saver is the 3 day shipping option. When you choose it, your packages are delivered within 3 business days of the ship date.

  • FedEx Express Saver delivers Monday–Friday.
  • Packages arrive at businesses by 4:30 p.m. and residences by 8 p.m.
  • Ship packages up to 150 lbs. each, up to 119" in length, 165" in length plus girth (L+2W+2H).
  • FedEx Express Saver delivery is available throughout the United States except Alaska and Hawaii.

FedEx Ground is a low-cost shipping service that delivers to businesses.

  • Delivery within the contiguous U.S. takes 1–5 business days.
  • Shipping to and from Alaska and Hawaii requires 3–7 business days.
  • Ship packages up to 150 lbs., 108" in length, and 165" in length plus girth (L+2W+2H).
  • FedEx Ground delivers throughout all 50 states.

FedEx Home Delivery is a ground shipping service that delivers to residential areas.

  • Deliveries are made every day of the week to 90% of the contiguous U.S.
  • In the contiguous U.S., delivery takes 1–5 days.
  • Shipping to and from Alaska and Hawaii is 3–7 days.
  • Ship packages up to 150 lbs., 108" in length, and 165" in length plus girth (L+2W+2H).
  • FedEx Home Delivery delivers throughout all 50 states.

 

USPS DELIVERY SERVICES

Priority Mail shipping in 1 - 3 Business Days & Flat Rate Pricing Priority Mail® is our bestselling mail service.

  • Domestic deliveries arrive in 1-3 business days depending on where your package starts and where it’s going.
  • USPS delivers Priority Mail 7 days a week in most locations.
  • Tracking and insurance are included.
  • Ship packages up 70 lbs and under.

Priority Mail Express is an overnight guarantee. The USPS' fastest domestic shipping service.

  • Priority Mail Express® delivers 7 days a week, 365 days a year (with limited exceptions).
  • Overnight delivery is available to most U.S. addresses and PO Boxes
  • Ship packages up 70 lbs and under.

Local Pickup

We offer convenient local pickup for select items only at our main location in Golden Valley, MN, just outside of Minneapolis, MN.

How It Works:

  • Place your order: Select the “Local Pickup” option at checkout.  Note: this will not appear if you have an item that’s noted as Dropship Only in your cart.  Place Local Pickup orders separately from DropShip Only items.
  • Wait for Notification: We promise, we will let you know via Phone and Email when your order is ready for pickup. Please don’t head over to the store until we let you know it’s ready to be picked up.
  • Pickup your Order: Bring your Order Confirmation email and a valid Photo ID to Suite 200 (yes, address says Suite B, but the signage says Suite 200) of the building during our business hours (noted below)

Pickup Location & Hours

  • Address:  925 Boone Avenue North, Suite B. Golden Valley, MN 55427
  • Hours:  Monday - Friday: 9:00AM – 6:00PM (CT) - Except for Holidays.

Pickup Window & Hold Time

  • 1 Week Hold Period: We will hold your order for 7 days, starting from the data your “Ready for Pickup” notification is sent.
  • Unclaimed Orders: If your order is not collected within 7 days, it will automatically be cancelled and a full refund will be issued to your original form of payment.

Questions?

If you need to arrange an extension or have someone else pick up your order on your behalf, please reach out to our team before your 7-day window expires. Call (612)208-0497 and press 1 for sales, or email sales@monkeywrenchpro.com. Please have your order number ready.